Refunds & Returns Policy — Boutiq Switch Vape
Website: www.boutiqswitchvape.store
Last updated: February 18, 2026
This policy explains when we accept returns, how replacements work, and how refunds are processed. We wrote it to be clear, fair, and aligned with common standards for regulated, hygiene-sensitive products.
1) Adult-only purchases & order verification
Boutiq Switch Vape sells age-restricted products. By placing an order, you confirm you meet the legal age requirement in your location. We may cancel and refund an order if we can’t verify eligibility or if the destination is in a restricted area.
2) What can be returned
Because many items we sell are consumable or hygiene-sensitive, returns are limited.
Eligible returns (hardware only)
You may request a return for unused, unopened, and sealed hardware items (examples: certain devices/accessories) if all conditions below are met:
- Request is made within 14 days of delivery
- Item is unused, unopened, and in original packaging (including seals, inserts, and accessories)
- Item shows no wear, odor, liquid contact, or tampering
If a return is approved, you’ll receive a Return Authorization (RA/RMA). Returns sent without an RA/RMA may be refused.
3) Items we do not accept for return (non-returnable)
For safety, compliance, and hygiene reasons, we generally do not accept returns on:
- Disposable devices (especially if opened or used)
- E-liquids, salt nicotine, and any consumable liquid products
- Pods, coils, cartridges, and other consumable/replaceable parts
- Any item that has been opened, used, filled, or installed
- Clearance/final sale items (if marked as final sale at purchase)
If you’re unsure whether your item is eligible, contact us before sending anything back.
4) Dead-on-arrival (DOA) and defective items
If your item arrives defective or fails immediately under normal use, we’ll make it right—fast.
DOA window
- Report DOA issues within 48 hours of delivery.
What we may ask for (to speed up approval)
- Order number
- Clear photos of the item and packaging
- A short video showing the issue (when relevant)
- Serial/batch code (if present)
Resolution options (based on item type and stock)
- Replacement (same item)
- Store credit (if replacement isn’t available)
- Refund (when appropriate)
Important: Damage caused by misuse, modification, liquid leakage from improper handling, charging with incompatible equipment, or normal wear is not considered a defect.
5) Wrong item, missing item, or shipping damage
If we sent the wrong item, your order is missing something, or it arrived damaged:
- Contact us within 72 hours of delivery
- Include photos of the shipping box, label, packing materials, and items received
If confirmed, we’ll cover the fix (replacement/reship/refund as appropriate).
6) How refunds work
After approval & inspection
Once your eligible return arrives and passes inspection:
- Refunds are issued to the original payment method whenever possible
- Processing typically occurs within 3–7 business days after inspection
- Your bank/card issuer may take additional time to post the refund
What is refundable
- The product price of approved, eligible items
What is typically not refundable
- Original shipping fees (unless the return is due to our error)
- Return shipping costs (unless the item is confirmed defective or we shipped the wrong item)
- Any duties/taxes charged by third parties (for international orders)
7) Exchanges
We generally don’t offer traditional exchanges. The fastest path is usually:
- We approve a return (if eligible), then
- You place a new order for the correct item
For DOA/defective items, we handle replacements as described above.
8) Order cancellations & changes
- If your order has not entered fulfillment, we may be able to cancel or update it.
- Once an order is packed or shipped, it can’t be canceled.
If you need a change, contact us immediately with your order number.
9) Refused, undeliverable, or “return to sender” packages
If a package is returned to us due to refusal, failed delivery attempts, incorrect address, or being unclaimed:
- We can refund the order minus any shipping/handling costs we paid
- If a reship is requested, additional shipping fees may apply
To avoid this, please double-check your shipping address at checkout.
10) Chargebacks & payment disputes
If there’s an issue, contact us first so we can resolve it quickly. Filing a chargeback without contacting support may delay resolution and can restrict future purchases while we investigate.
11) How to start a return or claim
Before sending anything back, contact us through the support channel listed on www.boutiqswitchvape.store and include:
- Order number
- Item name(s)
- A short description of the issue
- Photos/video (when applicable)
We’ll reply with next steps and, if approved, provide an RA/RMA and return instructions.
12) Policy updates
We may update this policy to reflect operational changes, product safety standards, or regulatory requirements. The “Last updated” date at the top reflects the current version.